We have spent two years developing a new Lotus/Domino application that greatly enhances our software offering. We call this Customer Relations Management (CRM)  solution Profile.

Profile on your AS/400 will assist in all aspects of customer relations including: account management, sales notes, product information, shipping requests, customer records and maintenance tracking.

Profile is a complete customer communications and relationship management system for Domino R5. It is easily recognized as a Sales and Marketing solution, however, it includes Customer Service and Help Desk capabilities as well.

Using a  single database, all these functions are integrated into one easy to use solution.

Because  Profile is Domino-based, it works on any server.

Domino Replication is supported to allow mobile synchronization. This lets remote offices or on-the-road sales staff remain current on all types of customer communications and events.

Use Profile on your desktop client, portable PC, or handheld device.

Features:

• Automates and tracks the sales process.
• Provides the sales force with the tools to win and retain customers.
• Customer Service.
• Warranty, maintenance tracking.
• Help Desk.
• Document tracking for customer support calls.
• Provides user-defined categories.
• Unlimited phone numbers and types per contact.
• Unlimited addresses.
• User-defined sorting and reports.
• Unlimited note fields.
• Watch lists automatically E-mail copies of detail account contacts.
• Incorporates Lotus Notes R5 day and time planning as well as mail capabilities.
• Keeps you current on business relationships. Store account information and have  instant access to data about your contacts and customers. 

If you are interested in a demonstration or learning how Profile can improve communications and relationships with your customers, please contact Dominic de Lacy at 978-282-1120 or e-mail to: dom@pararesearch.com