Profile

We have spent two years developing a new Lotus/Domino application that greatly enhances our software offering. We call this Customer Relations Management (CRM) solution Profile.

Profile on your AS/400 will assist in all aspects of customer relations  including: account management, sales notes, product information, shipping requests, customer records and maintenance tracking.

Profile is a complete customer communications and relationship management  system for Domino R5. It is easily recognized as a Sales and Marketing solution,  however, it includes Customer Service and Help Desk capabilities as well.

Using a single database, all these functions are integrated into one easy to use solution.

Because Profile is Domino-based, it works on any server.

Domino Replication is supported to allow mobile synchronization. This lets remote offices or on-the-road sales staff remain current on all types of customer communications and events.

Features:

  • Automates and tracks the sales process.
  • Provides the sales force with the tools to win and retain customers.
  • Customer Service.
  • Warranty, maintenance tracking.
  • Help Desk.
  • Document tracking for customer support calls.
  • Provides user-defined categories.
  • Unlimited phone numbers and types per contact.
  • Unlimited addresses.
  • User-defined sorting and reports.
  • Unlimited note fields.
  • Watch lists automatically E-mail copies of detail  account contacts.
  • Incorporates Lotus Notes R5 day and time planning  as well as mail capabilities.
  • Keeps you current on business relationships. Store account information and have instant access to data about your contacts and customers.

This Lotus Domino-based solution works on any server and requires no additional databases. Domino replication is supported to allow mobile  synchronization.

Para Research's CRM solution works with handheld devices.

Profile and Palm OS

Profile works with your Palm compatible handheld. Now you can have your  customer's information database available to you anywhere you travel. Service  notes, contact phone numbers or company address books can be viewed on your handheld device.

Update information from your Palm handheld and replicate to Profile on your Domino server.

Profile includes Sales and Marketing components, Customer Service and Help Desk capabilities. These functions are integrated into one easy-to-use solution.  We support this Lotus Notes/Domino-based solution on either AS/400, NT, or Windows 2000 and requires no additional database software. Notes/Domino replication is supported to allow mobile synchronization.

If you are interested in a demonstration or learning how Profile can improve communications and relationships with your customers, please contact Dominic de Lacy at 978-282-1120 or e-mail to: dom@pararesearch.com

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